TERMS OF SERVICE

This Agreement is between USER and Internet Communications, Inc., an Indiana Corporation doing business at 739 Commerce Dr., Franklin, IN 46131. This agreement is the sole agreement between USER and Internet Communications, Inc., and supersedes any other written or oral agreement. This agreement is bound when any user initiates service with Internet Communications, Inc.. Internet Communications, Inc. also reserves the right, upon published notice to USER’s electronic mail account, to modify the terms and conditions specified below. Failure to comply with stated policies will result in termination of accounts or services.

The laws of Indiana govern this Agreement, Subscriber’s account, Internet Communications, Inc., its directors, officers, employees, agents, subsidiaries and parent company.

Subscriber agrees that the law of our own commonwealth, Indiana, will apply to all matters relating to this agreement and to our computer systems and network. In addition, Subscriber agrees and consents that if Subscriber ever takes legal action against us, the courts of our own commonwealth, Indiana, will have exclusive jurisdiction over any such legal actions. All matters with respect to this agreement, including, without limitation, matters of validity, construction, effect and performance shall be governed by the internal laws of Indiana applicable to contracts made and to be performed therein between the residents thereof (regardless of the laws that might otherwise by applicable under principles of conflicts of law). All actions filed with respect to this agreement will by filed in the Circuit or District Court of Johnson County Kentucky and the parties to this agreement consent to the personal jurisdiction of our courts.

Registration Requirements

Subscriber represents that he/she is at least 18 years of age and has the right and ability to enter into this Agreement. By accepting this Agreement, Subscriber represents that they meet this age requirement. Minors who use the Service are required to have parental or guardian consent to do so.

Subscriber agrees to provide Internet Communications, Inc. with accurate and complete contact information including legal name, physical street address and local telephone numbers. Internet Communications, Inc. may refuse service if any contact information is found to be inaccurate or unverifiable. Any changes to address or contact information must be reported to Internet Communications, Inc. within 10 days of the change.

Use of Services

Subscriber agrees that all use of Internet Communications, Inc.’s Services are to be used for Susbcriber’s own use and may not be provided or resold to, in any manner, whether wholesale or retail, to the public or to any of Subscriber’s customers, clients or tenants, without prior written consent from Internet Communications, Inc..

Revealing your account passwords to others or allowing use of your account by others is prohibited. Subscriber is responsible for ensuring the privacy of their passwords are protected.

Subscriber is solely responsible for the provisioning, configuration and maintenance of all equipment of Subscriber’s premise, including but not limited to, computer equipment, software, modems and phone lines.

Internet Services – Guarantees

Internet Communications, Inc.’s high speed Internet access is offered only as a best effort service and should not be used for applications where availability and bandwidth are mission critical.

Unless otherwise specified on a given Internet Communications, Inc. rate plan, Internet Communications, Inc. does not provide any minimum speed guarantee. The advertised speeds on non-guaranteed rate plans are maximum speeds only. Actual obtainable speeds on these plans may be markedly lower and will vary depending upon many factors including location of your home or office, quality of equipment, computer performance and configuration, network or Internet congestion, Internet sites accessed and current weather conditions. Uninterrupted and error free service is not guaranteed. Business Class service will take precedence over Residential Class service during outages and upgrades.

Acceptable Use Policy

The use of Internet Communications, Inc. service for illegal purposes is prohibited. Use of Peer to Peer, Torrent, or other mass downloading applications is strictly prohibited. Unlawful use may include, but is not limited to: illegal on-line gambling, transmissions, posting or downloading of child pornography, intentional spreading of computer viruses or harmful code, unlawful entry into public or private computer systems including Internet Communications, Inc.’s own network infrastructure, trafficking in stolen credit card codes, use of the Internet Communications, Inc. network in violation of the Digital Millenium Copyright Act (DMCA), or any other violation of an applicable federal, state, or local law will result in immediate account termination.

Internet Communications, Inc. reserves the right to restrict, suspend or cancel Subscriber’s service if Subscriber’s use is considered excessive, abusive, or in any way interferes with other Internet Communications, Inc. subscribers or Internet Communications, Inc.’s networks, at Internet Communications, Inc.’s sole discretion.

Electronic Mail

Any use of Internet Communications, Inc.’s electronic mail systems other than to send correspondence to a known personal recipient or business contact is strictly prohibited.

Forging of message headers, for the purpose of masking Subscriber’s identity, is prohibited.

Spamming is the common term for the sending of unsolicited emails. The sending of such emails is an extremely undesirable activity in the Internet community and may be a violation of state and/or federal laws. Unsolicited mail sent from, through, to, or in reference to Internet Communications, Inc. services or Subscribers is prohibited. Any violation of this or any of the following policies may result in the immediate termination of Internet Communications, Inc. services without notice or refund, and a maintenance fee up to $200.00 per day may be charged to cover our costs of ensuring that all traces of the mailings have been eliminated, including removing messages in our mail input queues, answering complaints and removing Internet Communications, Inc. from any spam-block lists.

Bulk email, even when solicited, is prohibited unless prior written consent is obtained from Internet Communications, Inc.. The sending of bulk email messages is defined as sending 50 or more mostly identical messages during a 24-hour period.

Chain letters, “Get Rich Quick” schemes, or other potentially fraudulent content is prohibited.

Accounts that have not been accessed in 30 days will be marked inactive. Inactive accounts that have not been reactivated will be removed after 90 days.

Unauthorized Solicitation

The use of any Internet Communications, Inc. service, network, or system to solicit Internet Communications, Inc. Subscribers by other competitive services is prohibited

Harassment, Hacking and Fraudulent Behavior

Threatening actions of any kind with the implication or intent to harm persons, groups or property is prohibited. Harassment of any kind with the intent to annoy or threaten other persons is prohibited.

Internet Communications, Inc. forbids active searches for security problems in Internet Communications, Inc.’s network, or any other network, reachable by Subscriber. Internet Communications, Inc. will pursue all legal avenues against those violating this policy, including but not limited to, criminal prosecution.

Subscriber will not attempt to probe, undermine, hinder, damage, or disrupt the hardware, software, or security of the Internet Communications, Inc. system, the Internet Communications, Inc. network, the Internet, or any system reachable directly or indirectly through our service.

Any access to other networks through Internet Communications, Inc. must comply with the rules appropriate for that network. Specifically, this prohibits any commercial use of any public access network without prior consent from the administrators of that network.

Subscriber will not make fraudulent offers of products, items or services originating from Internet Communications, Inc..

Malicious Conduct / Violations of the Law

Subscriber may use Internet Communications, Inc.’s Services for lawful purposes only. All uses of Services by Subscriber shall comply with all local, state and federal laws as well as all rights, obligations, limitations or other interests of any third person or entity.

Unauthorized copying of copyrighted material, including but not limited to, digitization and distribution of photographs from magazines, books or other copyrighted sources, music, and copyrighted software is prohibited. The Subscriber assumes all risks regarding the determination of whether material is in the public domain.

Using Internet Communications, Inc. services to post or transmit, in any form, any threatening, abusive, libelous, defamatory or otherwise objectionable information of any kind, including without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, or Federal law or regulation, including without limitation, the U.S. export control laws is strictly prohibited. Internet Communications, Inc. reserves the right to, in its reasonable good faith discretion and without notice, to provide Subscriber information to the courts, law enforcement agencies or others involved in the prosecuting claims or investigations for conduct alleged to be illegal or to threaten or violate the rights of any person or entity.

Billing

Subscriber shall pay, in accordance with the provisions of the billing option selected by Subscriber, any registration or monthly fees, late fees, connect time charges, minimum charges and other charges incurred by Subscriber at the rates in effect for the billing period in which those charges are incurred.

All monthly subscription fees are applicable each month, regardless of how many hours the Service is used and regardless of the number of days in the month that the Subscriber has an account with Internet Communications, Inc.. Usage-based fees will be billed in the calendar month subsequent to when they were incurred by Subscriber.

Subscriber shall pay all applicable taxes, government fees or FCC fees related to use of the Services.

Activation, installation, fulfillment, shipping, and handling fees are non-refundable. Any applicable money-back guarantees cover refunds of the first month’s basic service charges only.

If remitting payment by credit card, Subscriber hereby authorizes Internet Communications, Inc. to charge all amounts owed to Internet Communications, Inc. to his/her credit card. Subscriber assumes all responsibility for notifying Internet Communications, Inc. of changes in credit card numbers and/or expiration dates.

Billing Cycle

The billing cycle is based upon the calendar month, beginning at 12:00am on the first day of a given month and ending at 11:59pm on the last day of the same calendar month.

Activation fees, registration fees and monthly recurring fees are billed in advance at the beginning of each month for the upcoming month of service.

Credit Card Policies

Payments made by credit-card billing are posted automatically at the beginning of each billing cycle. The amount of the payment will be whatever amount is required to bring the account total to zero.

Internet Communications, Inc. accepts either American Express, Discover, Mastercard or Visa credit/debit cards for payment.

Subscribers who choose credit-card billing enjoy automatic and hassle free payment of their Internet Communications, Inc. account. Each month’s fees will be automatically charged unless otherwise specified by customer.

Please understand that Internet Communications, Inc. will be unable to process payment for a given account if the credit-card expiration date is expired, if the bank is declining credit or if the card has been reported lost or stolen.

In any of these events, Internet Communications, Inc. will send electronic mail to the customer informing them of this situation.

Internet Communications, Inc. reserves the right to limit access to any Subscriber if Internet Communications, Inc. is unable to process their credit-card payment, regardless of cause.

Returned Checks and Credit-Card Charge-Backs

Returned checks (returned as insuffucient funds, stopped payment, etc.) will result in a $20.00 service fee.

Credit-card charge-backs will result in a $30.00 service fee.

Indemnity

Subscriber agrees to defend, indemnify and hold Internet Communications, Inc. and its affiliates harmless from any and all liabilities, costs, and expenses, including reasonable attorney’s fees, resulting from use of the Service which damages Subscriber or another party.

Terms of Agreement

This agreement is effective from Subscribers acceptance thereof, which is indicated by Subscriber’s initial use of Service.

Disclaimer of Warranty

SUBSCRIBER EXPRESSLY AGREES THAT USE OF THE SERVICES IS AT THE SUBSCRIBER’S SOLE RISK. NEITHER INTERNET COMMUNICATIONS, INC. NOR ANY OF ITS INFORMATION PROVIDERS, LICENSORS, EMPLOYEES OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES INTERNET COMMUNICATIONS, INC. OR ANY OF ITS INFORMATION PROVIDERS, LICENSORS, EMPLOYEES OR AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM THE USE OF THE SERVICES. THE SERVICES ARE DISTRIBUTED ON AN “AS IS, AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. NEITHER INTERNET COMMUNICATIONS, INC NOR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THE SERVICES OR THE INABILITY TO USE THE SERVICES OR OUT OF ANY BREACH OF ANY WARRANTY. SUBSCRIBER EXPRESSLY ACKNOWLEDGES THAT THE PROVISIONS OF THIS PARAGRAPH SHALL ALSO APPLY TO ALL THIRD PARTY CONTENT AND ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. SUBSCRIBER AGREES THAT IT WILL NOT IN ANY WAY HOLD INTERNET COMMUNICATIONS, INC RESPONSIBLE FOR ANY SELECTION OR RETENTION OF, OR THE ACTS OR OMISSIONS OF, THIRD PARTIES IN CONNECTION WITH THE SERVICES.

Subscriber acknowledges that Internet sites and use of the Internet might consist of, include and/or provide access to images, sound, text and other content that may be unsuitable for children and may be objectionable to adults. Subscriber acknowledges that Internet Communications, Inc. is not responsible for any such content or material and agrees that access to same through use of the Services is at Subscriber’s sole risk.

Subscriber acknowledges that the reliability, availability and performance of resources accessed through the Internet are beyond Internet Communications, Inc.’s control and are not in any way warranted or supported by Internet Communications, Inc.. Subscriber acknowledges that safeguards relative to copyright, ownership, decency, obscenity, security, reliability and integrity of content may be entirely lacking with respect to the Internet and content accessible through it. Subscriber acknowledges that Internet Communications, Inc. does not evaluate, endorse or in any way vouch for the accuracy, completeness, truthfulness, security or reliability of any service, opinion, material of information made available through the Services. Subscriber assumes all risk and liability for use of the Internet.

Internet Communications, Inc. assumes no liability for damage to account files or loss of data due to Internet Communications, Inc.’s direct or indirect fault. Internet Communications, Inc. assumes no liability for connect time charges that are attributable to the Subscriber’s failure to maintain confidentiality or from failure to protect the password from unauthorized Subscribers. Internet Communications, Inc. makes no guarantee and assumes no liability for the security of any data on any server including “secure servers”. The Subscriber acknowledges that there is no guaranteed privacy on the Internet and that Internet Communications, Inc. is not liable for any viewing or interception of the Subscriber’s email, news, etc. by outside parties.

While Internet Communications, Inc. does not typically monitor the content of any of the Subscriber’s files or activity, Internet Communications, Inc. reserves the right to monitor Subscriber activity if applicable activity adversely impacts Internet Communications, Inc.’s Services or customers.

Right of Refusal

Notwithstanding any other provision of these guidelines, Internet Communications, Inc. reserves the right to refuse service to any one for any reason, including but not limited to inappropriate postings, uploadings or the inclusion of objectionable materials in web-hosting space. If Internet Communications, Inc., in its sole discretion, deems that the above guidelines are being violated, for any reason, it reserves the right to terminate the offending account immediately without notice or refund.

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Call Us

Office: 866.529.4002

Local: 317.738.0320

Outage Reporting: 317.412.1540
Text Message for Faster Response

Address

Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office Hours

8:00 am - 5:00 pm
Monday - Friday

Closed Weekends

Open Internet Compliance Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management:

Internet Communications, Inc. uses smart traffic monitoring and QOS to manage potential congestion. All traffic is subject to management. The purpose of network management is to enhance the customer’s interactive Internet experience and to allow all customers to enjoy the service to the greatest extent possible. The effects of such practices are minimal to the end user. We only use priorities, not limits. VoIP, interactive traffic and some others are given priority over non-interactive downloads other types of non-real time traffic. A set of smart filters is used to tag and control traffic based on an evolving rule set. No traffic is ever blocked or dropped, merely re-prioritized. At the current time congestion is very rare. We indicate congestion when a particular network segment approaches 90% of its usable capacity. Internet Communications, Inc. does not have usage limits or any consequences for exceeding them.

Application-Specific Behavior:

We do not block or rate-control any particular application or protocol. We do favor interactive applications over non-interactive applications. This allows VoIP calls and other high QOS applications to continue to function normally in the face of any possible congestion.

Device Attachment Rules:

For our fixed wireless broadband service only the Cambium PMP 450 radios can connect directly to our network. For the customers in-house wireless or wired access, we have no restrictions.

Security:

Internet Communications, Inc. employs interactive firewall rules and NAT at the border routers and NAT at the customer premise equipment. All radio transmissions in our network are encrypted with industry standards AES encryption.
Performance Characteristics

ISPs must disclose the following network performance characteristics:

Service Description:

Internet Communications, Inc. provides fixed wireless broadband. We use unlicensed 2.4GHZ and 5.8GHZ spectrum to deliver the services to the customer. Expected speeds are 1megabit/second upload, 5 megabits/second download for the basic service plan. Actual speeds may vary. The service is used by customers for real time applications such as VoIP as well as other internet based services.

Impact of Specialized Services:

Internet Communications, Inc. does not currently provide specialized services.

Commercial Terms

ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing:

Please see http://surfici.net/residential-broadband-internet-service/ These plans and pricing are subject to change without notice.

Privacy Policies:

Internet Communications, Inc.does not capture or store any browsing information. Network management does entail inspecting the type (but not the content) of network traffic. Internet Communications, Inc. does not provide any information about traffic to third parties nor do we use any traffic information for non-network management purposes.

Redress Options:

Internet Communications, Inc. maintains 24×7 technical support for customer issues. We work to respond to all escalated issues within 48 hours. Any customer may terminate our relationship at any time with no penalty if outages exceed contracted limits.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

© Copyright 2017-18 – Internet Communications, Inc. – All Rights Reserved
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Call Us

Office:
+1 (866) 529-4002

Local:
+1 (317) 738-0320

Outage Reporting:
+1 (317) 412-1540
Text Message for Faster Response

Address

Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Hours

8:00 am - 5:00 pm
Monday - Friday

Closed Weekends

© Copyright 2017 - 2019 – Internet Communications, Inc. – All Rights Reserved
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