Privacy Policy

Privacy for Web Visitors

One can visit our website with complete privacy. A website visitor can choose to provide customer-specific information by ordering a product or service, sending us an e-mail, or registering on a company website. Any information provided by a website visitor is held strictly confidential by Internet Communications, Inc. or its authorized agent and will not be sold to any other organization or business.

Privacy for Internet Service Subscribers

Internet Communications, Inc. collects information from Internet subscribers or users as necessary to provide Internet access service. For example, web servers automatically recognize an Internet user’s domain name (such as .com or .edu), the Web page from which a visitor enters our site and how much time a visitor spends on a web page. This information is used – only in the aggregate – to improve our Internet services and sites.

Types of Customer Information

On some Web pages users can order services, make requests or register to receive information. Such customer-specific information will be used to fulfill the specific request or purpose for which it was provided.

Privacy of On-line Personal Information

No personal information obtained on-line is released outside of Internet Communications, Inc. or its authorized agents, except with the customer’s permission, as required by law, for safety reasons, or to survey customer satisfaction, under nondisclosure protection. We use the information provided when placing an order to complete that order. We do not share that information with outside parties except as necessary to fulfill services. We may also use that information to offer other products or services of interest. As required by law, Internet Communications, Inc. customers may elect to unsubscribe from these offerings at any time. We do not sell customer information to any outside party.

Use of Customer Information

Information collected on-line may be used by Internet Communications, Inc. or by an authorized agent to inform the user about services and products of potential interest. Customers might be contacted by telephone, direct mail or e-mail to keep them up-to-date on new products and services offered by Internet Communications, Inc. or an authorized agent.

Your Customer Proprietary Network Information Rights

In the normal course of providing your internet service, Internet Communications, Inc. maintains certain information about your account. This information, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Information,” or CPI for short. Examples include the type of equipment you have, class of service, and billing and data usage records. Internet Communications, Inc. may use your CPI to market additional services or products to you. As required by law, Internet Communications, Inc. customers may elect to unsubscribe from these offerings at any time.

Access by Children

Internet Communications, Inc. Web sites are not structured to attract children under the age of 13. Internet Communications, Inc. believes there is no information on its website that is inappropriate for viewing by children. Ordering on-line products and services from Internet Communications, Inc. is limited to adults named as the authorized party on the account for which the order is placed.

Other Web Sites

Internet Communications, Inc. website may contain links to other websites. We are not responsible for the content or privacy policies of other sites.

Data Security

Internet Communications, Inc. has established appropriate physical, electronic and managerial safeguards to secure the information collected on-line. These safeguards are in place to prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information.

Correction of Information

To request access to customer-specific information or to correct any inaccuracies, call Internet Communications, Inc. at (866) 529-4002 during weekday business hours.

Updates

To improve the service Internet Communications, Inc. offers, the information obtained about Web users may be revised in the future. This privacy statement will be updated to reflect any future developments in Internet business practices.

Need Help?

Contact our expert staff with your questions and concerns.

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Call Us

Office: 866.529.4002

Local: 317.738.0320

Outage Reporting: 317.412.1540
Text Message for Faster Response

Address

Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Office Hours

8:00 am - 5:00 pm
Monday - Friday

Closed Weekends

Open Internet Compliance Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management:

Internet Communications, Inc. uses smart traffic monitoring and QOS to manage potential congestion. All traffic is subject to management. The purpose of network management is to enhance the customer’s interactive Internet experience and to allow all customers to enjoy the service to the greatest extent possible. The effects of such practices are minimal to the end user. We only use priorities, not limits. VoIP, interactive traffic and some others are given priority over non-interactive downloads other types of non-real time traffic. A set of smart filters is used to tag and control traffic based on an evolving rule set. No traffic is ever blocked or dropped, merely re-prioritized. At the current time congestion is very rare. We indicate congestion when a particular network segment approaches 90% of its usable capacity. Internet Communications, Inc. does not have usage limits or any consequences for exceeding them.

Application-Specific Behavior:

We do not block or rate-control any particular application or protocol. We do favor interactive applications over non-interactive applications. This allows VoIP calls and other high QOS applications to continue to function normally in the face of any possible congestion.

Device Attachment Rules:

For our fixed wireless broadband service only the Cambium PMP 450 radios can connect directly to our network. For the customers in-house wireless or wired access, we have no restrictions.

Security:

Internet Communications, Inc. employs interactive firewall rules and NAT at the border routers and NAT at the customer premise equipment. All radio transmissions in our network are encrypted with industry standards AES encryption.
Performance Characteristics

ISPs must disclose the following network performance characteristics:

Service Description:

Internet Communications, Inc. provides fixed wireless broadband. We use unlicensed 2.4GHZ and 5.8GHZ spectrum to deliver the services to the customer. Expected speeds are 1megabit/second upload, 5 megabits/second download for the basic service plan. Actual speeds may vary. The service is used by customers for real time applications such as VoIP as well as other internet based services.

Impact of Specialized Services:

Internet Communications, Inc. does not currently provide specialized services.

Commercial Terms

ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing:

Please see http://surfici.net/residential-broadband-internet-service/ These plans and pricing are subject to change without notice.

Privacy Policies:

Internet Communications, Inc.does not capture or store any browsing information. Network management does entail inspecting the type (but not the content) of network traffic. Internet Communications, Inc. does not provide any information about traffic to third parties nor do we use any traffic information for non-network management purposes.

Redress Options:

Internet Communications, Inc. maintains 24×7 technical support for customer issues. We work to respond to all escalated issues within 48 hours. Any customer may terminate our relationship at any time with no penalty if outages exceed contracted limits.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

© Copyright 2017-18 – Internet Communications, Inc. – All Rights Reserved
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Call Us

Office:
+1 (866) 529-4002

Local:
+1 (317) 738-0320

Outage Reporting:
+1 (317) 412-1540
Text Message for Faster Response

Address

Internet Communications Inc.
739 Commerce Dr.
Franklin, IN 46131

Hours

8:00 am - 5:00 pm
Monday - Friday

Closed Weekends

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