Open Internet Policy

Open Internet Policy Statement

(November 10 2025)

Internet Communications, Inc. (“ICI”, “we,” “our,” or “us”) provides Internet service to residential and commercial customers (“Customer”) within the State of Indiana (“Service”). We are committed to providing our Services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression. ICI also supports the following Net Neutrality principles:

•Transparency

•NO Blocking of Internet content, subject to reasonable network management as described below

•NO Throttling of Internet content, subject to reasonable network management as described below

•NO Unreasonable Discrimination

•NO Paid Prioritization of Internet content

•Freedom of Customers to access lawful content

•Freedom of Customers to use non-harmful applications of their choice

•Freedom of Customers to attach non-harmful personal devices

This Open Internet Policy Statement sets forth certain information regarding the policies and practices of ICI and how we manage our network for residential and business broadband internet access service (the “ICI Network”). This Open Internet Policy Statement is a supplement to and is incorporated by reference in our Terms of Service and our Acceptable Use Policy (“Service Agreements”) (available at: https://franklinisp.net/). In the event of any inconsistency between this Open Internet Policy Statement and the Service Agreements, this Open Internet Policy Statement shall control.

ICI’s broadband access service is a fixed wireless service (“Service”). Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to, foliage, line-of-sight obstructions, the distance between Customer’s premises and the transmission point, as well as the Customer’s connection of multiple devices to the ICI Network. Although we have engineered the ICI Network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few Customers at times and places of competing network demands can affect the performance of all Customers.

I.NETWORK MANAGEMENT PRACTICES

Network management is activated when congestion is detected on an ICI Network. In regular intervals, ICI Network equipment is polled to identify what devices may be experiencing congestion. When a specific device is determined to be congested, the Customers serviced from the affected network devices are analyzed and then managed based on plan and usage thresholds until the congestion has been alleviated, as described more fully below. Customers are still able to do what they want online; in many cases activities may be unaffected. In other cases, Customers may see reduced download or upload speeds. No specific type of usage activity or Customer aggregate monthly usage is targeted by these practices. It is important to note that ICI Network management is temporary and based on constantly changing network conditions.

The network management practices described in this section are part of the “standard” ICI Network architecture.

A.Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a Customer from accessing lawful content, applications, services, or your use of non-harmful devices.

B.Throttling: Other than reasonable network management practices disclosed below, we do not throttle or otherwise shape, slow, degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

C.Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with ICI.

D.Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

E.Congestion Management: Our Services are provided on a “best efforts” basis and our congestion management practices are in place to ensure that all Customers experience high quality service under varying usage periods. Our typical frequency of congestion is estimated at less than 1%. If our ICI Network experiences congestion, it is typically between 5:00 pm and 12:00 am local time. We do not impose any additional usage limits for the Services unless they are part of our network management practices.

In a manner consistent with our Service Agreements and Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the ICI Network. To help manage traffic on the ICI Network, during times of high demand, we may allocate available bandwidth among Customers on an equal basis, by account level. In addition, we may prioritize certain applications, such as public safety, over other traffic types. If ICI determines, in our sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or the ICI Network, we reserve the right to apply additional congestion management techniques.

F.Application-Specific Behavior: Subject to the qualification that ICI may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, ICI generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the ICI Network to potential legal liability, harm the ICI Network or otherwise interfere with or impair the experience of other Customers on the ICI Network.

G.Device Attachment Rules: Generally, you do not need approval to connect a third-party device to the ICI Network. ICI does not limit the types of devices that can be connected to any ICI Network, provided they are used for lawful purposes and do not harm the ICI Network, violate our Service Agreements, or harm other users of ICI Networks. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to the ICI Network negatively impacts other users or the ICI Network, or may expose us to potential legal liability, we reserve the right to limit or restrict Customers’ ability to connect such type of device to the ICI Network. If you need technical support services to assist you in the installation and configuration of third-party devices, please contact us or visit https://franklinisp.net/. Depending on your level of Service and your Confirmation of Sale, there may be an additional monthly fee for IT support services.

H.Security: ICI has taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of the ICI Network and our Customers from malicious and unwanted Internet traffic. We monitor the ICI Network for security threats and may prohibit certain activity on the ICI Network that we may deem, in our sole and reasonable discretion, poses a potential risk to the ICI Network and/or to other Customers. Triggering conditions include but are not limited to denial-of-service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive Customer connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the ICI Network or use by other Customers, we will attempt to notify the Customer to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any Customer traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the ICI Network or to other Customers, or may expose us to potential legal liability.

II.PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

Specific Service fees and rates for an individual Customer are set forth in the Customer’s COS and invoice. Various information regarding our Services, including additions, changes or modifications are also published on the ICI website at https://franklinisp.net/.

A.Service Pricing and Fees: Links to the current rate card pricing and additional fees for Internet access service offered to residential and business Customers are available at https://franklinisp.net/. ICI offers a range of service plans and special promotions that may affect this pricing and the pricing for our Services are subject to change at any time.

B.Network Speeds: ICI offers a standard range of download speeds to residential Customers varying from 25 Mbps to 1GB. The standard range of download speeds for business Customers is from 150 Mbps to 1GB. The ICI Network is designed to support these speeds to help ensure that every Customer receives the speeds to which they have subscribed. ICI, however, cannot guarantee speeds at all times, as there are many factors and conditions beyond ICI’S control that can affect Internet performance. Some of these external factors and conditions are:

i.Performance of Customer computer and/or router

ii.Type of connection to ICI Customer’s own equipment (i.e., Wi-Fi)

iii.Congestion of websites and services on Internet

iv.Website or service limiting speeds on the Internet

v.Internet and equipment performance outside of the ICI Network

ICI internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no internet service provider can guarantee package speeds at all times.

D.Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): ICI does not offer Specialized Services to Customers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering.

E.Acceptable Use: As set forth in the Service Agreements, all of ICI’s Services are subject to the Acceptable Use Policy (“AUP”) section of the Service Agreements, which we may from time to time establish or revise. The AUP is available here: [ADD]

F.Privacy Policy: ICI’S current Privacy Policy is available at: https://franklinisp.net/privacy-policy.php.

G.Redress Options: ICI endeavors to respond to all Customer concerns and complaints in a timely and fair manner. We encourage Customers to contact us at 866-529-4002, or customer_service@franklinisp.net or U.S. postal mail to discuss any complaints or concerns as they arise. Our postal address is 739 Commerce Drive, Franklin, IN 46131, Attention: Customer Care. The FCC has established procedures for addressing complaints relating to internet service. For information concerning these complaint procedures, please refer to the FCC’s website.

III.ADDITIONAL DISCLAIMERS

This Open Internet Policy Statement does not affect, alter or otherwise supersede the legal status of cooperative efforts by ICI that are designed to curtail copyright or trademark infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our Customers and other end users. Furthermore, this Open Internet Policy Statement does not prohibit us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreement and Privacy Policy.

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